The questions centres actually ask.

No. It is a business-to-business outsourcing placement with a registered company that has an operating floor and can employ and pay a team of eighteen.

No. It is a fixed rate per certified productive seat against a minimum performance standard, gated on adherence and quality from day 45. It can be reduced to 90% or 75%, or held for joint review.

It is a percentage of realised value above a desk-level threshold, set in Schedule A at award. It follows money the client has actually collected, so it lags by four to six weeks. Treat it as upside, never as current cash.

No, and they must never behave as though they have any. They are trained on vocabulary so they can recognise, record and route accurately — not so they can advise. The rule is trained, tested and audited.

Because the desk handles fifteen products across three modules, plus a compliance framework covering data protection, drug licensing, insurance solicitation and imaging rules. Compressing it produces agents who fail the audit in week two.

No. The pod structure — four, six and five with working pod leads — does not exist below fifteen, and a smaller desk cannot cover all three modules.

The ₹35,000 performance deposit is refundable at a clean exit after lock-in or adjusted against your final invoice. The remaining ₹4,65,000 pays for onboarding, technology, training and compliance setup and is not refundable once consumed.

The campaign lines defined in Schedule A are funded upstream. Your cost is the floor — salaries, premises, telephony, connectivity and supervision.

Yes, at least one, before the insurance line opens. Until then insurance enquiries are captured and transferred only. There is no cross-train cover on that seat by design.

No. The desk runs 10:00 to 19:00, Monday to Saturday. Dayshift-only is one of the reasons attrition on this project tends to be lower than on international voice.

It is a fatal error on the quality scorecard, the call fails outright, the agent goes to 100% sampling for two weeks, and the client is informed the same day. A repeat removes the agent from the process.

Month closes, seats are jointly reconciled in working days 1–3, you invoice on day 4, and payment follows within 15 working days of a clean invoice. Plan for roughly a 50-day gap before your first receipt.

Yes, on separate seats and logins with data segregation maintained, provided it is not a competing healthcare network.

You get 60 days' written notice with a transition plan, and first refusal on Akontec's next comparable domestic placement. A replacement project is not guaranteed.

Yes. Ask during qualification and we will arrange a call with a delivery manager and, subject to their consent, an existing service provider.

Seventy-five out of 100, higher than our general domestic threshold, because compliance and quality carry 35 of the points on this desk.