Commercial · AK-CISA-8D06
₹5,00,000 in. ₹50,000 per seat, per month, out.
What the investment buys, what it does not, how the payout is calculated, and what the downside looks like.
₹5,00,000, one time, itemised.
The allocation below is the indicative basis on which the figure was built. Line values are confirmed in the Rate Annexure at award.
| Component | What it covers | Amount |
|---|---|---|
| Project onboarding & process licence | Right to run the process for the term, contracting, KYC, non-circumvention registration, portal access | ₹1,00,000 |
| Technology setup | CRM tenancy and 18 logins mapped to the live client panel, WhatsApp Business API, SMS gateway, IVR and Meta lead routing, dashboards, recording integration | ₹1,45,000 |
| Training & certification | Six-day induction plus the medical vocabulary module, nine speciality training volumes, script playbook, objection handbook, the 30-question certification test for 18 people | ₹1,10,000 |
| Compliance setup | DPDP-aligned data handling pack, health advertising boundaries, the never-say and red-flag framework, IRDAI seat mapping support | ₹45,000 |
| Month-one process seed | Lead routing configuration, first-cycle message templates and the ramp buffer | ₹65,000 |
| Performance deposit | Refundable at a clean exit after lock-in, or adjusted against the final invoice | ₹35,000 |
| Total, payable at award | ₹5,00,000 | |
GST applies as per law. Payment schedule: 60% on signing, 40% before the certification gate on day 17. The deposit is held separately and is not applied to running costs.
The investment is not your operating budget.
Covered by the investment and Akontec
- The client relationship, contract and commercial terms
- Process design, pod structure, capacity model and cadence
- CRM logins, WhatsApp API, SMS, IVR routing and dashboards
- Six-day trainer-led induction plus clinical vocabulary training
- Full documentation — SOP, scripts, QA scorecard, MIS, JDs, hiring toolkit
- Lead campaign lines funded per Schedule A
- Weekly QA audit, governance call, escalation cover, named owners
Yours to fund, every month
- Agent, pod lead, team head and QA salaries plus statutory contributions
- Premises rent, electricity, power backup, housekeeping
- Internet, dialler licences and SIP channel rentals
- Workstations, headsets, furniture, UPS and maintenance
- Recruitment and attrition replacement cost
- IRDAI certification cost for the insurance seat
Indicative all-in cost for a 15-seat domestic voice desk runs ₹27,000–₹34,000 per seat per month by city and salary band. Use your own numbers below, not ours.
₹50,000 per certified productive seat, plus an incentive leg.
The fixed leg is the published rate. A percentage incentive on realised value above a desk-level threshold is set out in Schedule A at award — computed on the desk in aggregate, never agent by agent, so a lumpy franchise closure is not stranded against one person's target.
| Term | Definition in the Rate Annexure |
|---|---|
| Certified seat | Occupied by an agent who has passed the certification gate and holds current certification. |
| Productive seat | A certified seat logged in and working the process for at least 85% of its rostered hours in the month. |
| Monthly average productive seats | Averaged across the month's working days to one decimal place. |
| Realised value | Value actually collected by the client, not value booked. On speciality bookings it accrues on procedure completion and realisation, not at booking or consultation. |
| Desk threshold | A monthly realised-value figure per average productive seat, above which the incentive leg applies. Set in Schedule A. |
| Desk adherence | Quality score | Fixed leg payable | What follows |
|---|---|---|---|
| ≥ 95% | ≥ 85% | 100% | Full rate; seat expansion considered at review. |
| 85–94.9% | ≥ 80% | 90% | Written observation and coaching plan. |
| 70–84.9% | ≥ 75% | 75% | Corrective action plan, 30 days to recover. |
| < 70% | any | Reviewed | Payment held pending joint review; repeat breach is a termination event. |
The gate is not applied during the ramp — day 1 to day 45 — so a normal ramp does not cost you money. A compliance breach is handled separately from the gate and is never absorbed by it.
Your costs, your arithmetic.
This is a calculator, not a projection. It shows the fixed leg only and excludes GST, TDS and any incentive.
Include salary, statutory, rent, power, connectivity, dialler, supervision and consumables.
Read this before you take the number seriously
The modeller assumes seats filled, certified and adherent for a full month. Month one carries hiring, a longer training window and early attrition. A desk running 11 productive seats instead of 15, paid at 90% under the gate, earns ₹4,95,000 against ₹4,50,000 of cost — a materially different business from the number above.
Model the downside first. If it does not work at 11 seats and 90% payable, do not sign for 15.
Billing cycle and cash flow.
| Step | When | Detail |
|---|---|---|
| Month closes | Last working day | Attendance, adherence and quality frozen from CRM and dialler reports. |
| Joint reconciliation | Working days 1–3 | Productive-seat count agreed with the delivery manager. Disputes are raised here, not after invoicing. |
| You invoice | Working day 4 | Fixed leg, with GST as applicable. |
| Akontec pays | Within 15 working days of a clean invoice | To the contracting entity's account only. TDS deducted as per law. |
| Incentive leg | In arrears, on realisation | Paid after the client confirms collection — typically 4–6 weeks behind the month it was earned. Do not budget it as current cash. |
Plan for roughly a 50-day gap between paying your first month's salaries and receiving your first payout. This is the most common reason a new centre gets into trouble on its first placement, and it is entirely avoidable with planning.